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Refund and Returns Policy
1. Overview
At SmartZhop, we strive to provide a seamless shopping experience. If you are not fully satisfied with your purchase, we offer a flexible return and refund policy in accordance with our supplier’s guidelines.
2. Returns
- Eligibility: Items must be returned within 30 days of receipt.
- Condition: The product must be unused, in its original packaging, and in the same condition as received.
- Exceptions: Some items, such as perishable goods, personal care products, and customized orders, are non-returnable.
- Return Shipping: Customers are responsible for return shipping costs unless the item received is defective or incorrect.
- Return Process:
- Contact our support team at post@smartzhop.com with your order number and reason for return.
- We will provide you with return instructions and the designated return address.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
3. Refunds
- Processing Time: Approved refunds will be processed within 5-10 business days.
- Refund Method: The refund will be credited to the original payment method.
- Partial Refunds: In some cases, partial refunds may be issued if the item is not in its original condition.
- Delayed Refunds: If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider before contacting us.
4. Exchanges
- We only replace items if they are defective or damaged. If you need an exchange, please email post@smartzhop.com within 7 days of receiving the product.
5. Cancellations
- Orders can be canceled within 12 hours of placement for a full refund.
- After this period, cancellations may not be possible as the order may already be processed.
6. Contact Us
For further assistance, please reach out to our customer service team at post@smartzhop.com.
This policy is subject to change without prior notice. By making a purchase, you agree to the terms outlined in this policy.
